Terms & Conditions for MyPonno.com

Last Updated: 20 November 2025

Welcome to MyPonno.com. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before making any purchase or using any service from our platform.

1. Acceptance of Terms

By visiting MyPonno.com, creating an account, or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations.

If you do not agree with any part of these terms, please do not use our website.

2. Use of Website

You agree to:

  • Use the site for lawful purposes only

  • Not engage in fraudulent activities

  • Not attempt to hack, damage, or disrupt website functionality

  • Provide accurate account information (name, address, phone number, etc.)

We reserve the right to restrict, suspend, or terminate user access for any misuse.

3. Products & Descriptions

We always aim to provide:

  • Accurate product descriptions

  • Updated stock information

  • Clear pricing

However, in rare cases, errors may occur. MyPonno.com reserves the right to correct such errors and cancel affected orders.

4. Pricing & Payments

  • All prices are listed in BDT (Bangladeshi Taka).

  • Prices may change at any time without prior notice.

  • Payments can be made via Cash on Delivery, Mobile Banking, or other approved methods.

  • For digital payments, secure third-party gateways are used.

5. Order Confirmation & Cancellation

a. Order Confirmation

Once you place an order, you will receive a call or message for confirmation.

b. Customer Cancellation

Customers may cancel an order before it is shipped.

c. Store Cancellation

MyPonno.com may cancel any order due to:

  • Out-of-stock items

  • Incorrect pricing

  • Fraudulent activity

  • Delivery unavailability in your area

Refunds (if any) will be processed according to our Refund Policy.

6. Shipping & Delivery

  • Delivery time typically takes 1–5 business days, depending on your location.

  • Delivery charges (if any) will be mentioned during checkout.

  • MyPonno.com is not responsible for delays caused by courier services, natural disasters, strikes, or other unforeseen events.

7. Return, Replacement & Refunds

Our Return, Replacement, and Refund policies are governed by separate pages.
Please review our:

You must follow those rules when requesting any return or refund.

8. User Accounts

You are responsible for:

  • Maintaining the confidentiality of your account

  • All activities that occur under your account

  • Updating information when necessary

MyPonno.com is not responsible for unauthorized account access.

9. Intellectual Property

All content on MyPonno.com including:

  • Text

  • Images

  • Logos

  • Graphics

  • Product photos

  • Website design

…is the property of MyPonno.com and protected under copyright law.
You may not copy, reproduce, or redistribute content without permission.

10. Third-Party Links

Our website may include links to external sites.
We are not responsible for:

  • Content

  • Privacy practices

  • Policies

  • Security

…of third-party websites.

11. Limitation of Liability

MyPonno.com is not liable for any:

  • Direct, indirect, or incidental damages

  • Loss of data

  • Delays or errors

  • Third-party actions (e.g., courier issues)

Use of our website is at your own risk.

12. Changes to Terms

We may update or modify these Terms & Conditions at any time.
Changes will be effective immediately once posted on the website.

13. Contact Information

For any questions regarding these Terms:

MyPonno.com
Email: info@myponno.com
Phone: 01344166608
Website: myponno.com